SHIPPING & DELIVERY
At Valentine, we strive to give your order, our first priority! We ship out your orders within 24 hours from the order date unless otherwise stated on our top notification bar. Orders placed on the weekend and select holidays are processed on the next business day.
Please make sure to apply the correct shipping address along with full legal name and if by mistake, the shipping address placed is incorrect notify us through email: contact@valentine-shop.ae
If we have trouble verifying your shipping address your order may be delayed 24 – 48 hours. Orders with out of stock item(s) may take up to an additional 7 business days to process and ship.
We use Quiqup as our shipping carrier to send out our packages and the amount of days it may take to reach are as follows:
- Shipping to Dubai – 1 day
- UAE excluding Dubai – 1-2 days
Every order ships direct from our location in Dubai. Once your order has been shipped out, Valentine has no control over Quiqup delays.
INTERNATIONAL ORDERS
We are currently working to be able to ship our products internationally. We will inform you once a solution is found.
INCORRECT ADDRESS
We always ask the customer to make sure the address provided is correct as Valentine is not responsible for reshipping any packages that were returned due to incorrect address.
Valentine is not be liable to pay shipping cost for the next shipment. We will reship your order once the invoice for shipping is paid. In the case that the shipment is returned to our facility you will receive an email from our customer service team, all original shipping fees will be deducted from final refund plus a 15% restocking fee in event shipment is returned to our facility.