FAQ
Find all the answers to your questions.
Shipping
How long does it take to receive my order?
We dispatch orders within 24 hours, and delivery typically takes 1–2 business days within the UAE.
What are the delivery charges for UAE orders?
The delivery charge for UAE orders is 15 AED.
Can I track my order?
Yes, you’ll receive a WhatsApp message from our delivery partner with tracking updates.
What should I do if my candle arrives damaged?
Contact us within 48 hours with photos, and we’ll arrange a replacement or refund.
Can I change my delivery address after placing an order?
Please contact us immediately. We’ll do our best to accommodate changes before dispatch.
Do you offer same-day delivery?
Currently, we do not offer same-day delivery but aim for fast processing within 24 hours.
Do you offer international shipping?
At the moment we only deliver to the UAE.
Our Products
What materials are used to make Valentine candles?
Our candles are made from 100% natural soy wax, high-quality fragrances, and eco-friendly cotton wicks.
Are your candles eco-friendly and sustainable?
Yes, we prioritize sustainability by using biodegradable soy wax, non-toxic fragrances.
Do your candles contain phthalates or harmful chemicals?
No, our candles are IFRA-certified and free from phthalates and harmful substances.
How strong is the fragrance throw of your candles?
Our candles offer a balanced scent throw to fill your space without overwhelming the senses.
How long do your candles typically burn?
Depending on the size, our candles burn between 30 and 60 hours when used correctly. Find the candle’s burning time on the product page.
Why does my candle have bubbles or uneven surfaces?
Slight imperfections are normal in hand-poured candles and do not affect performance.
What is the best way to care for and use your candles for optimal burn?
Trim the wick to 5mm before each use and allow the wax to melt evenly across the surface.